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Managing and resolving conflicts – 5 benefits

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Conflicts are an inevitable part of life, and they can occur in any setting, whether it’s at home, work, or school. However, conflicts can also provide opportunities for growth and learning if managed and resolved effectively.

In this article, we’ll explore the benefits of managing and resolving conflicts, including improved communication, increased productivity, and stronger relationships. Whether you’re a manager, a team member, or simply someone looking to enhance your conflict resolution skills, this article will provide valuable insights on how to turn conflicts into positive outcomes. So, let’s dive in and discover the 5 key benefits of managing and resolving conflicts!

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What is Conflict Management?

Conflict management is the area of developing a credible communication plan to handle disagreements between employees in a respectful and professional manner.

In a collective environment, differences of opinion between people working in the same environment can often lead to conflicts.

Poor management of these conflicts can have negative effects on the company, such as delays in the group’s delivery schedule and frustrated relationships with stakeholders.

That is why it is important to create solutions and strategies based on socio-emotional skills to avoid problems in organizational relationships in order to maintain a healthy and balanced work environment.

What are the Levels of Conflict?

To better understand conflicts, it is important to know their forms and types, so that we can recognize them in the wear and tear and seek the best solution.

  1. Intrapersonal
    • When you are feeling confused, divided, indecisive, and not sure what to do, you may be experiencing an intrapersonal conflict. This is one of those moments when you feel like you’re “fighting with yourself”, you know?
    • It’s like there’s a battle going on inside your head, between two or more voices that want different things. For example, maybe you really want to go out with your friends over the weekend, but you also have an important paper due on Monday. That’s where the dilemma begins: go out or stay at home working?
    • This type of conflict can be quite stressful and frustrating because it seems like there is no right or wrong answer. It all depends on what is most important to you and what you are willing to sacrifice. Sometimes you have to choose between two good things, and that can be tough.
    • The good news is that you can resolve an intrapersonal conflict and find a solution that works for you with a little self-reflection and self-awareness. This could involve talking to friends, family or a mental health professional to get a different perspective, or simply taking time to think and assess what your priorities are.
    • In summary, an intrapersonal conflict is when you have to choose between two or more options that seem equally good but conflict with each other. It’s a difficult situation, but one that can be resolved with a little reflection and self-knowledge. After all, who never felt “fighting with themselves” from time to time, right?
  2. Interpersonal
    • Ever find yourself in a situation where you and someone else just aren’t getting along? Like when you and a co-worker disagree about an assignment, or when you and a friend have different opinions on an issue? This is an interpersonal conflict.
    • An interpersonal conflict is a disagreement between two or more people that may involve differing opinions, personality differences, values or goals. These situations can be quite stressful and frustrating, and it is common for emotions to run high.
    • The important thing to remember is that although it can be difficult, it is possible to resolve interpersonal conflict in a healthy and productive way. An effective approach can be to talk openly with the other person and try to understand their point of view. This can help clear up misunderstandings and find common ground.
    • Another useful strategy is to focus on common interests rather than differences. This can help find a solution that benefits both parties. In some cases, it may be necessary to use a mediator or conflict professional to help resolve the situation.
    • Overall, it’s important to remember that interpersonal conflicts are normal and part of life. The important thing is to know how to deal with them in a constructive and positive way. With clear communication and a little patience, even the most difficult conflicts can be overcome.
  3. Intragroup
    • Have you ever felt in a situation where you and the people around you – friends, family, co-workers – are just not getting along? This is an intragroup conflict.
    • An intragroup conflict is a situation where there are disagreements between members of a group, such as a family, a group of friends, or a work team. These conflicts can arise for a variety of reasons, such as differences in opinion, values, or personality.
    • What can make intragroup conflict particularly difficult is that the people involved often have known each other for a long time, and emotions can run high. However, this does not mean that an intragroup conflict cannot be resolved in a positive way.
    • The key to resolving intragroup conflict is to keep communication open and honest. This means that everyone involved must have the opportunity to express their views and listen to others in a respectful manner. It is also important to remember that the solution will not always be perfect for everyone, but it should be fair and satisfactory for everyone involved.
    • Some strategies that can help resolve intragroup conflicts include identifying common interests and finding creative solutions that suit all group members. In some cases, it may be helpful to enlist the help of a mediator or a professional to help facilitate the conversation and reach a satisfactory solution.
    • In summary, intragroup conflicts are common in groups of friends, families and work teams. However, with open and honest communication and a little effort, it is possible to overcome these differences and find solutions that are satisfactory for all involved.
  4. Intergroup
    • Ever find yourself in a situation where two different groups of people just aren’t getting along? This is an intergroup conflict.
    • An intergroup conflict is a situation where there are disagreements between two or more distinct groups, such as two work teams, two rival gangs, or two communities with different beliefs. These conflicts may arise due to differences in opinion, values, cultures or interests.
    • What makes intergroup conflict particularly difficult is that there is often an “us against them” feeling. This can lead to prejudice, stereotypes and hostility, which makes it difficult to find a peaceful solution.
    • However, it is possible to resolve an intergroup conflict in a positive way. An effective strategy is to encourage open communication and mutual understanding. This can help challenge stereotypes and prejudices that may exist and allow people to see the other group in a new light.
    • It may also be helpful to work on joint projects or collaborate on activities that promote cooperation between groups. This can help find common interests and create a sense of unity.
    • However, sometimes you may need the help of a mediator or professional to facilitate the conversation and reach a peaceful resolution. It is important to remember that in an intergroup conflict, no one should be left out or discriminated against.
    • In summary, intergroup conflicts can be difficult to resolve, but it is possible to overcome differences and reach a peaceful solution. With open communication, mutual understanding and collaboration, it is possible to promote cooperation between groups and create a sense of unity.

7 Conflict Resolution Mistakes To Avoid

Below is a list of the 7 most common mistakes in conflict management:

  • Conflict avoidance: It is common to avoid conflict, either out of fear, uncertainty or simply because it seems easier to avoid. However, this can exacerbate the problem and make it more difficult to resolve in the long run.
  • Blaming others: People involved in a conflict often tend to blame each other, which can lead to an atmosphere of hostility and resentment. It’s important to remember that both parties often contribute to the problem, and finding a solution requires both parties to take responsibility.
  • Not listening: It’s easy to get caught up in your own opinions and not listen to others involved in the conflict. However, listening to others’ perspectives can help identify the root of the problem and find a mutually beneficial solution.
  • Ignoring emotions: Conflicts often involve strong emotions, and ignoring them can make it more difficult to find a satisfactory resolution. It is important to recognize the emotions involved and approach them respectfully.
  • Losing control: It is easy to become emotional or aggressive in a conflict situation, which can lead to hurtful or aggressive behavior. It is important to remain calm and composed even in difficult situations.
  • Not Compromising: Finding a mutually beneficial solution often requires compromise on both sides. Not being willing to compromise can make it difficult to resolve the conflict.
  • Lack of communication: Communication is key in any conflict situation. A lack of communication or poor communication can lead to misunderstandings and exacerbate the problem.

7 Tips on How to Manage and Resolve Conflict

Managing conflict can be challenging, but these best practices can help you find satisfying resolutions and maintain a healthy work environment or relationship. Communicating clearly and respectfully, being flexible and seeking mutually beneficial solutions are some of the keys to successful conflict management.

Here are some of the best ways to manage and resolve conflict:

  • Identify the problem: The first step in managing a conflict is to identify the root cause of the problem. Try to understand the perspectives and needs of all parties involved and try to find common ground.
  • Communicate clearly: Communication is key to resolving a conflict. Communicate clearly, listen carefully to other stakeholders, and ask questions to better understand everyone’s perspectives.
  • Keep Calm: Stay calm and composed, even in difficult situations. Take a deep breath and try not to let emotions control your actions.
  • Find a mutually beneficial solution: The goal of managing a conflict is to find a solution that benefits all parties involved. Try to reach an agreement that is fair and satisfactory to everyone.
  • Be flexible: Be willing to compromise and compromise if necessary. Sometimes a small concession can help resolve a larger conflict.
  • Be respectful: Respect the perspectives and needs of other stakeholders. Treat people with respect and consider their perspectives when making decisions.
  • Seek Outside Help: If the conflict is very complex or outside your area of expertise, consider seeking outside help from a mediator or professional who specializes in conflict resolution.

5 Benefits Of Conflict Resolution at Work:

Clearly, resolving conflicts within a company can have a number of significant benefits. When conflicts are resolved effectively, it can improve communication within a company. People are able to communicate with more clarity and understanding, which can lead to less misunderstandings and more collaboration overall.

In addition, resolving conflicts can help strengthen relationships between the people involved. When people work together to resolve conflict, they develop a deeper understanding of one another and may become closer as a result. This, in turn, can improve teamwork and overall productivity.

Another important benefit is that resolving conflicts can increase productivity. When conflicts are resolved, people can focus on their work and be more productive. On the other hand, unresolved conflicts can create a stressful and unproductive environment, which can negatively affect company performance.

Additionally, resolving conflicts can help reduce stress in the workplace. When people feel more comfortable and secure in their work environment, they tend to be less stressed and more satisfied overall. This, in turn, can improve company morale and employee retention.

Finally, resolving conflicts can promote innovation within a company. When people work together effectively and resolve conflicts creatively, they can develop new and innovative solutions that can lead to long-term growth and success. This can be of great benefit to the company as innovation is one of the keys to success in many areas of business.


Conflicts in the workplace can be extremely harmful for the team and for the business as a whole. It is critical that leaders are able to manage and resolve them effectively.

By implementing open and respectful communication practices, and by taking a collaborative approach to conflict resolution, leaders can ensure that the needs of all parties involved are heard and met. This can help create a positive and productive work environment that benefits the team and the organization.

Furthermore, by recognizing that conflicts are inevitable, leaders can implement preventive strategies to minimize them and establish an action plan for when they occur. This can include identifying common sources of conflict, creating a protocol for dealing with conflicts, and promoting a culture of peacefully and collaboratively resolving conflicts.

In short, managing and resolving conflict is a critical skill for any team leader. By taking a collaborative, preventative approach to conflict resolution, leaders can create a positive and productive work environment that benefits both the team and the organization.


Identifying the source of conflict can be a complex process, but some tips include listening to all parties involved and trying to understand their perspectives, looking at patterns of behavior and communication, and seeking feedback from neutral third parties.

A protocol for handling conflicts can include guidelines for identifying, communicating, and resolving conflicts, including specific steps to take in the event of a conflict. It is important to involve the entire team in creating the protocol and ensure that everyone understands their responsibilities and expectations.

A culture of conflict resolution can be fostered by creating an open and respectful work environment, encouraging open and honest communication, providing opportunities for personal and professional development, and recognizing and celebrating team achievements.

If the conflict cannot be resolved internally, it may be necessary to seek the help of a mediator or a neutral third party to help find a solution. It may also be necessary to take disciplinary action or seek legal advice, depending on the severity of the conflict.

Some ways to prevent conflict in the workplace include setting clear expectations and defining roles and responsibilities, promoting open and honest communication, encouraging peaceful and collaborative conflict resolution, and creating a positive and productive work environment.

To complement your knowledge we have a complete guide on how to become a better leader in it you will find the best practices to achieve your goal.

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